Regular priced clothing is eligible for exchange or store credit within 14 days from the date of purchase. All accessories, shoes, gowns, Holiday clothing, Mardi Gras clothing are final sale. Sale items and items discounted during sales are FINAL SALE. We do not offer refunds.
To initiate an exchange or return, please contact us by email ([email protected]) prior to returning items to ensure they meet the conditions of our Return Policy (see conditions below). A customer service representative will provide an RA# and further instructions. Items received without communication will be refused upon arrival. You must receive confirmation before returning items.
Please include a copy of your receipt inside your return and your name and RA# on the outside of the package. Items sent to us without an RA# will be refused upon arrival. Packages will need to be postmarked within the 14 day return window to be eligible for return.
Once your return is received and approved, we will send you an email containing your Online Gift Certificate. We do not offer refunds.
CONDITIONS:
- Must be in original, unworn condition.
- All tags attached.
- Must include name and receipt # in package.
NON-RETURNABLE ITEMS:
- Sale Items
- Shoes
- Gowns
- Discounted Items (i.e. flash/special sales; promotions; discount codes)
- Specialty Gifts and Housewares
- All Accessories, Handbags and Jewelry
- Holiday items: Mardi Gras clothing and gowns, Christmas, etc.
WE HAVE THE RIGHT TO REFUSE RETURNS. IN THE CASE OF A REFUSAL,YOU WILL BE NOTIFIED AND YOUR ITEMS WILL BE RETURNED TO YOU.
RETURN SHIPPING OR DROP OFF:
Customer is responsible for paying return shipping costs for each return or exchanged order. Shipping costs are non-refundable.
Exchanges and returns may also be made in-store. Please specify that it was a web order; online Return Policy & Conditions will apply.
RETURN ITEMS VIA MAIL OR DROP OFF TO:
trinabyrd Boutique:
ATTN: Web Return
Rybnicka 59/17
Warszawa
02-432 Poland
WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED RETURN SHIPMENTS.
We recommend shipping returns back with insurance.
Please click here for additional Customer Service info
